Search found 3 matches

by Sam_Mafatec
Wed Feb 05, 2025 9:12 am
Forum: Customer/End User Help
Topic: 41931-No valid verified SN
Replies: 7
Views: 10730

Re: 41931-No valid verified SN

I resolved my issue with the help of support: I sent an email using the "Contact Us" option under the "Service" tab in the FOXESS 2.0 app.

I believe that repeated attempts to add successive systems block the serial numbers (SN) in the database. Therefore, assistance is needed to unlock the ...
by Sam_Mafatec
Thu Jan 16, 2025 9:00 am
Forum: Customer/End User Help
Topic: 41931-No valid verified SN
Replies: 7
Views: 10730

Re: 41931-No valid verified SN

I created a site and then deleted it to recreate it, but I was unable to enter the serial numbers of either the Smart Gateway or the microinverters.
by Sam_Mafatec
Thu Jan 16, 2025 7:36 am
Forum: Customer/End User Help
Topic: 41931-No valid verified SN
Replies: 7
Views: 10730

41931-No valid verified SN

My system, which includes a Smart Meter and a Smart Gateway Thaleos, is functioning properly. However, when attempting to create my site on the Fox-ESS Cloud platform, I encounter an issue: the serial number (SN) of my inverter is marked as invalid. The system displays the following error: "41931 ...