FoxESS Community - Owners & Installers Forum

Back on at some point in the afternoon, all the data is safe.
All the same, rather infuriating.
(Why don't they test it before they update?)

I updated the app on my iphone,
Firstly just the home screen vanished, then after a while all the data streams on the other screens vanished, and all the parts of my system were shown as offline.
I went to the web app, and the same thing happened. The datalogger and inverter are shown as online, but ...

Web App showing zero on all power flows, and zero SOC, but inverter shown as online.
Yesterday the Home screen of the phone app went down, reverting to "Create a plant", but the other screens still worked so I just waited for it to return. An hour or so ago I checked, and as I refreshed them, all ...

Thanks, that explains it (although it just tells me it's not much use.) Can you explain "ambient temperature"? That also appears to be divorced from reality, peaking at 26 deg.

Hi, I'm still learning new things about the system, as it's only three week old.
The app on my phone gives the battery temperature , and this seems to agree with the system's behaviour in terms of charging rate, low temp protection etc., The online webpage however, when I put select batTemperature ...

My installer recommended a min SOC of 20% (to maximise their life) although all Fox's literature appears to suggest 10%. I've got an Ep11, with a notional capacity of 10.3kWh, so 10% makes quite a difference. I've had the system for about 3 weeks.
Am I taking a risk by reducing min SOC to 10%?
Any ...

It's just happened again! The app as set up by my installer has vanished, leaving the "set up a plant" screen of a virgin system. Online my system is still visible and logging data, but without the app I can't program the battery to charge overnight if I want that.
I guess it's just a problem with ...

Thanks,
Carried out the reset, everything came back on, the dongle flashing again at 2/s and nothing changed in the cloud.
I'll contact my installer as you suggest.
Ho Hum.
Tim

Hi,
My system isn't as in the video.
The battery & inverted are a retrofit to my existing solar PV.
I think the PV input is taken from the AC board at the consumer meter, so there is no DC PV input.
The Inverter and battery are not quite the same either. I have attempted to attach photos, but can't ...

The dongle (Datalogger?) is flashing about twice a second.
The inverter looks fine (blue & green).
What do I need to do?

Update:
I have just checked the Foxcloud website. The system is visible but the inverter and datalogger are shown as offline.
Suggestions?

Update: about an hour ago the system returned, but all the components (inverter, battery etc.) are flagged as offline.

7 days after installation. App worked reasonably well until now, but last night it suddenly stopped showing the normal screens and gives me a pretty picture of a house and the instruction "Create a plant", with the message "invalid plant" I don't want to blunder about trying to set up the app again ...