Updates

user1 · Wed Apr 30, 2025 8:24 am

Hello, how to update inverter, battery... software if i'm enduser ? Support doesn't respond to emails and installer not interested to make updates.

Philiminator · Wed Apr 30, 2025 8:57 am

Would be interessted as well....

Wed Apr 30, 2025 12:23 pm

You can’t as an enduser, the correct route is to contact your installer and ask them to update your firmware but if your installer does not respond or has gone into administration you can email your local Fox service centre with your inverter serial number, explain your installer is not available and ask them to update your inverters/battery firmware .

You may also be able to raise a support ticket in the V2 app, click ‘Me’, ‘Contact Us’, Support

You will need an operational datalogger on your inverter, without that connection you cannot receive remote updates.

Global service centres are listed here https://www.fox-ess.com/get-in-touch/

MagicDude4Eva · Wed Apr 30, 2025 2:10 pm

Dave Foster wrote: Wed Apr 30, 2025 12:23 pm You can’t as an enduser, the correct route is to contact your installer and ask them to update your firmware but if your installer does not respond or has gone into administration you can email your local Fox service centre with your inverter serial number, explain your installer is not available and ask them to update your inverters/battery firmware .

Can Fox service centre remove the agent/installer from the associated datalogger? Then I as an enduser will be able to register as an agent/installer myself and can run the updates. TBH: I am already disappointed with my installer, despite their site-crew doing a decent install, the installer never replies, I always have to pro-actively phone / email multiple times and often after the fourth our fifth time I manage to get a response. At the moment I still have the "upper hand" as I am refusing final payment until all is done, but certainly not a good position for future support.

Wed Apr 30, 2025 3:52 pm

MagicDude4Eva wrote: Wed Apr 30, 2025 2:10 pm Can Fox service centre remove the agent/installer from the associated datalogger? Then I as an enduser will be able to register as an agent/installer myself and can run the updates. TBH: I am already disappointed with my installer, despite their site-crew doing a decent install, the installer never replies, I always have to pro-actively phone / email multiple times and often after the fourth our fifth time I manage to get a response. At the moment I still have the "upper hand" as I am refusing final payment until all is done, but certainly not a good position for future support.

It is unlikely they will do that without just cause, I know a few people where the installer has gone into administration and Fox insisted that the client write and accept responsibility for the management of the system and the fact that many options could impact your G99 approvals and then they deleted the installer and promoted the user.

Alternatively you can replace the datalogger with a brand new one, register yourself as an agent/installer and add the datalogger to that account - the datalogger is key to access (the old one will remain bound the the installer but if not plugged in they will have no access to the system).