FoxESS Community - Owners & Installers Forum

So topic says it all.
I just installed my first Foxess system, created Agent account, made a site, everything went well once I got dependable wifi connection.
Now my partner made an installer account and linked it to my agent account.
But he cannot see the site that I made as agent/installer.
And yes, in his login it says that i am a linked agent and in my agent account he show up as installer.
But I can not figure out how to give him acces, not via cloud2.0 ,1.0 or the app.
Since I cannot find anything about that in the forums or youtube videos I am assuming that I am missing something very obvious because it is basic functionality for running a company that I can reassign installers to other sites as they come and go.

So, can anyone help me out here?
With a screenshot of the big obvious button I am missing maybe.

Installers can only see the sites they've been bound to during install. They don't inherit all sites of the agent.

Contact fox support, who might be able to bind your installer to the site for visibility.

In future, create a new site as the installer, then setup the end user account. then it should all work as you expect.

So if Employee 1 retires or quits I cannot give another installer acces to the installation, and make changes on site in case of a problem/repair/replacement? The agent login is the only one that can ever see "old" installations?
That seems like a serious oversight, but I'll just let my partner recreate this 1st site for my particular problem.

There is a way I believe I've just not used it yet. Log in as an agent and you'll see user management on the left menu, you can create additional users and installers.

Yeah I can see my partner in the installer list. Only on 1.0 tough, doesnt exist in 2.0.
No way to change viewing permissions or anything, I can change all his account details, apparently reset his password and enable/disable his account.
When disabled he can't login. Kinda weird that an agent can do that. Since one installer can work for multiple agents.
If one boss is unhappy with him he can just disable his account so the installer cant do any work for any agent or existing customers. I assume he can re-enable it with alot of emails to support but still strange.
Just kicking him from my company's user list would make sense. Disabling not so much.

Anyway, nothing in there about viewing/acces permissions.

Might be a worth pinging fox a message to see what they say or if the feature is coming soon for what you need.