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The datalogger does not come online.
Posted: Thu Mar 12, 2026 3:24 pm
by Macedo
Hello, I'm having trouble connecting my data logger to the Wi-Fi network. My data logger is an M4. It shows as connected on my router, and the lights on the logger are also correct – solid red and flashing green. The app asks me to wait 3 to 5 minutes, but it doesn't go beyond that. I've already changed the network name to avoid special characters, and the password is also the same. I believe the network connection is fine, but it could be a problem like an update issue or a problem with the device itself.
Re: The datalogger does not come online.
Posted: Thu Mar 12, 2026 4:42 pm
by MaterialBarracuda48
Is this a new installation?
Re: The datalogger does not come online.
Posted: Thu Mar 12, 2026 4:51 pm
by Macedo
yes
Re: The datalogger does not come online.
Posted: Thu Mar 12, 2026 4:56 pm
by MaterialBarracuda48
In your second picture, does it say when translated: 'End User' as you user account type?
As you may need to have Installer account to setup your plant details? (I would add I am not 100% if this is correct)
Re: The datalogger does not come online.
Posted: Thu Mar 12, 2026 5:02 pm
by Macedo
Regarding that, it's just a detail, since the installer account didn't solve it either. Perhaps there's an update to be done? Or maybe some function is disabled in the datalogger.
Re: The datalogger does not come online.
Posted: Thu Mar 12, 2026 5:26 pm
by MaterialBarracuda48
Has the WLAN device appeared in the Devices section on the site?
Re: The datalogger does not come online.
Posted: Thu Mar 12, 2026 5:27 pm
by Macedo
yes
Re: The datalogger does not come online.
Posted: Thu Mar 12, 2026 5:30 pm
by MaterialBarracuda48
Macedo wrote: ↑Thu Mar 12, 2026 5:27 pmyes
Is it just that device?
And if you try to add new device, Inverter via serial number, does it work or timeout?