Datalogger goes offline randomly

[Jamshed860]

Hi,

Recently started getting an issue where app stops updating and data logger of my h3 smart 15kw inverter shows offline. When this happens the blue light on inverter is flashing. Sometimes it gets resolved on its own. Other times i need to repair in wlan settings in app again which also sometimes displays device connection failure when connecting. Wifi router has no signal strength issues or other problems. There is though an upgrade available in app for datalogger which fails with msg 41206. No error seen on inverter when the issue happens and all devices work fine. Just the datalogger loses connection atleast 2 to 3 times a day.

Thanks
Jamshed

[evilbunny]

Wifi router has no signal strength issues or other problems.

What's the router actually reporting for the data logger? and if possible does it indicate what the noise floor is?

Have you checked the data logger in the device section of the portal, it gives an indication in bars of the signal strength the data logger reports. If you see no bars then it'd be a signal issue.

No error seen on inverter when the issue happens

My data logger is separate to the inverter.

[Jamshed860]

Data logger shows offline in device when this happens with no bars. It seems to have lost connection. My datalogger is internal and part of inverter. This has started happening only recently the only change was failed firmware upgrade of data logger. Would that have caused issue. There are also 2 upgrades in inverter firmware as well which fail as well.

[evilbunny]

Data logger shows offline in device when this happens with no bars. It seems to have lost connection.

What about when it is connected?

My datalogger is internal and part of inverter. This has started happening only recently the only change was failed firmware upgrade of data logger. Would that have caused issue. There are also 2 upgrades in inverter firmware as well which fail as well.

Pretty sure I've read that Fox has to fix it on their end when there is update failures.

[Jamshed860]

When its connected has 4 bars. The inverter is very near to wifi router.

[evilbunny]

When its connected has 4 bars. The inverter is very near to wifi router.

Then you'll probably need to chase up the firmware update issue.

Depending on the dates the firmware versions were released, if it was in quick succession it could indicate other people reported problems.