No graphs showing on iPhone app

Post Reply
Jonesthesteam72
Posts: 2
Joined: Sat Apr 12, 2025 1:54 pm

A couple of days ago my left swipe graphs disappeared leaving a black blank space where they should be.
Anyone else or any suggestions?
Iphone 13... App version 2.1.54
Restarted the app and the phone and had to log back in earlier today
Everything else running fine
Attachments
Supply and battery socket blank
Supply and battery socket blank
User avatar
Will
Site Admin
Posts: 407
Joined: Thu Oct 13, 2022 5:56 pm

Currently effecting all customers , it’s a known bug that was just introduced. Fox are aware and will resolve.
Community Admin / FoxESS Elite Professional

Buy me a coffee or Book a zoom meeting for remote consultancy

FoxESS Tri Inverter Installation
2 x KH Series Inverters
24 x HV2600 (62.4kWh)
32 x 490w across 4 arrays
Dual Tesla Household
Heatpump & Low Carbon Housebuild
User avatar
Will
Site Admin
Posts: 407
Joined: Thu Oct 13, 2022 5:56 pm

Now resolved with the latest app update. Check your App Store.
Community Admin / FoxESS Elite Professional

Buy me a coffee or Book a zoom meeting for remote consultancy

FoxESS Tri Inverter Installation
2 x KH Series Inverters
24 x HV2600 (62.4kWh)
32 x 490w across 4 arrays
Dual Tesla Household
Heatpump & Low Carbon Housebuild
Jonesthesteam72
Posts: 2
Joined: Sat Apr 12, 2025 1:54 pm

Thanks for the quick reply.
Is there a listing page for current known issues?
User avatar
Will
Site Admin
Posts: 407
Joined: Thu Oct 13, 2022 5:56 pm

Nope, for anything app-related I would just sit tight for a couple days; they're normally quick to resolve.
Community Admin / FoxESS Elite Professional

Buy me a coffee or Book a zoom meeting for remote consultancy

FoxESS Tri Inverter Installation
2 x KH Series Inverters
24 x HV2600 (62.4kWh)
32 x 490w across 4 arrays
Dual Tesla Household
Heatpump & Low Carbon Housebuild
Post Reply